Mortgage arrears

If you're facing mortgage arrears, it doesn't always mean you'll lose your home - but it does mean you need to act quickly. Your mortgage is a priority debt, and your home could be repossessed if you fall behind on your payments.

Call our homeowner helpline team on 0800 195 2913, get some advice, and find out how you can get back in control of your finances.

We have 15 years' experience helping people with financial issues. We can help you negotiate with your lender - and stay in your home.

We can help you prove how you can repay your mortgage arrears within a reasonable period, while keeping up with your ongoing payments. Call us on freephone 0800 195 2913 and talk to our homeowner helpline team of mortgage specialists.

How we can help with mortgage arrears

  • Find you a more affordable mortgage
    If servicing your mortgage debt is simply too expensive, you could reduce your monthly payments by finding a mortgage with a lower interest rate or a longer repayment period.
  • Help you reduce your monthly costs
    Negotiating lower monthly payments to your non-priority debts might 'free up' the money you need for your mortgage payments. You can ask us for advice on this - or you could join our debt management plan and let us do it for you.
  • Help you clear your other debts
    We may be able to find you a mortgage that's large enough to pay off your current one and your unsecured debts. This can reduce the interest rate you're paying as well as your monthly expenditure.
  • Give you some mortgage advice
    Maybe all you need is the right advice. We could help you draw up a repayment plan, for example, or provide advice on negotiating with lenders, or explain your legal rights and responsibilities.

The overall cost for comparison is 4.8% APR (typical).

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Mortgage advice

Problems with mortgage arrears? Get advice here >

Problems with payments

The most important question is: Why are you in mortgage arrears? Are your financial problems likely to be short-term or long-term?

Arrears & short-term financial problems

Your lender should be willing to give you time to pay off your mortgage arrears and stay in your home - as long as it looks like it'll work out in the long run.

If your payment problems are temporary and you should be able to start making full payments again after a while, your lender might agree to:

  • temporarily accept lower payments
  • let you make 'interest-only' payments for a while (if you're on a repayment deal)
  • grant you a 'payment holiday' (a period in which you pay nothing)

Once you can resume regular payments you would need to be in a position to pay something towards repaying the arrears

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Arrears & long-term financial problems

If your financial problems are likely to last some time, you might need to re-think the way you're servicing your mortgage debt.

You could, for example, remortgage over a longer period: monthly payments on a 25-year mortgage should be significantly lower than on a 20-year deal.

We can help you tackle your mortgage arrears and offer advice on any other issues regarding mortgages - or any other aspect of your finances.

The overall cost for comparison is 4.8% APR (typical).

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THINK CAREFULLY BEFORE SECURING OTHER DEBTS AGAINST YOUR HOME. YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON A MORTGAGE OR ANY OTHER DEBT SECURED ON IT. DEBT CONSOLIDATION MAY INCREASE THE AMOUNT TO BE REPAID IN THE LONG TERM. Subject to status. An arrangement fee of 495 is payable on completion. For debt consolidation mortgages the fee is 1.5% of total advance (minimum 1295, maximum 1,695). No fee for returning customers. The actual rate available will depend upon your circumstances. Ask for a personalised illustration. Calls may be recorded.

Company Registration No. 4291279. Consumer Credit Licence No. 512740. Think Mortgages is a trading name of Think Loans & Mortgages Limited. Carlton House, Vere Street, Salford Quays, M50 2GQ. Registered in England and Wales. Authorised and regulated by the Financial Services Authority in respect of regulated mortgage and general insurance contracts. Calls to 0800 numbers from BT landlines are usually free. Calls to other networks may vary and you should check with your network provider for full details of your service.

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